Service Global Inc.
These Messaging Terms govern the SMS text messages and WhatsApp messages that Service Global Inc. ("Service Global," "we," "our," or "us") sends to individuals who opt in through our platforms — field workers and contractors on our workforce platform, ServiceO (app.serviceo.me, also referred to as the Service Global Worker application), and job candidates on our recruiting platform (talent.serviceglobal.com). By providing your mobile number and selecting "Yes, notify me" for SMS and/or WhatsApp, you agree to these Terms.
These Terms supplement our Privacy Policy, which describes how we collect, use, and disclose the information involved in this messaging program. If there is any conflict between these Terms and the Privacy Policy with respect to messaging, these Terms control as to the operation of the messaging program, and the Privacy Policy controls as to the handling of your personal information.
Service Global Inc. operates informational and operational messaging for two groups of individuals who opt in through our platforms:
Except for Job Match Alerts, which are clearly identified as promotional and require their own opt-in, we do not send marketing messages.
You may opt in to receive messages by SMS, by WhatsApp, or both. Each channel, and each message type (for example, Application Updates versus Job Match Alerts), is a separate, independent opt-in that you actively choose; none is selected by default. Consent to receive messages is not a condition of employment, engagement, or being considered for any role. You can enable or disable any option at any time in your profile settings — Profile Settings > User Consent Preferences (workforce) or My Preferences (recruiting) — or by replying STOP.
WhatsApp messages are delivered through the WhatsApp Business Platform operated by Meta Platforms, Inc. ("Meta"), and through our messaging provider, Twilio. Your use of WhatsApp is also subject to Meta's own terms and privacy policy. Receiving WhatsApp messages requires an active WhatsApp account on the mobile number you have given us.
We send messages only to individuals who have provided their mobile number to us and opted in to receive them. Consent is typically collected:
You may withdraw consent at any time (see Section 6). Declining is always permitted, though certain operational messages, such as shift assignments and job-status notifications, support specific field-service workflows, and declining them may limit your ability to receive dispatch and workflow communications through these channels.
By opting in, you confirm that you are at least 18 years old and that you are the subscriber or the authorized user of the mobile number you provide. If your mobile number changes or is no longer yours, please update it in the ServiceO Worker application or in My Preferences on the recruiting platform, or notify us at privacy@serviceglobal.com, so that we do not send messages to a number that has been reassigned.
Message frequency varies based on your job activity. If you are a worker or contractor, you may receive multiple messages per day during active dispatch or high-activity periods, and few or no messages during inactive periods. If you are a job candidate, frequency depends on the applications you have submitted and, if you have opted in to Job Match Alerts, on how many new roles match your profile.
Message and data rates may apply according to your mobile carrier plan. Service Global does not charge you for these messages. Please consult your mobile plan for details.
WhatsApp messages are delivered over your data or internet connection rather than through your carrier's messaging network, so carrier messaging rates do not apply to them, though your standard mobile data or internet charges may still apply.
You can opt out of SMS at any time by replying STOP to any message you receive from us. You will receive a single confirmation message and will then stop receiving SMS messages, except as required to confirm your opt-out or as otherwise permitted by law.
For WhatsApp, reply STOP to a WhatsApp message from us, or disable WhatsApp Notifications in Profile Settings > User Consent Preferences.
If you are a job candidate, you can turn Application Updates and Job Match Alerts off independently at any time in My Preferences on talent.serviceglobal.com, or by replying STOP. You can stop promotional Job Match Alerts while continuing to receive Application Updates about roles you have applied to.
Opting out of one channel, or of one message type, does not opt you out of the others. If you opt out and later wish to resume receiving messages, you may re-enroll in Profile Settings > User Consent Preferences (workforce), in My Preferences (recruiting), or through your onboarding contact.
Reply HELP to any SMS or WhatsApp message for assistance, or contact us at privacy@serviceglobal.com.
The program is compatible with major U.S. wireless carriers. Availability, delivery speed, and features may vary by carrier and device. Carriers are not liable for delayed or undelivered messages. Delivery of WhatsApp messages additionally depends on the WhatsApp service and on your internet connection, and we cannot guarantee delivery on either channel.
Your information is handled in accordance with our Privacy Policy, available at https://serviceglobal.com/privacy-policy/.
Your mobile number and SMS/WhatsApp opt-in consent data are not shared or sold to third parties or affiliates for their marketing or promotional purposes. We share this information only with service providers acting on our behalf under contract — such as Twilio, which provides our messaging delivery infrastructure, and Meta, which operates the WhatsApp Business Platform — solely to transmit messages and maintain delivery and compliance records, and only to the extent necessary to perform that task. These providers are not permitted to use your information for their own marketing or promotional purposes.
We may update these Terms from time to time. Material changes will be posted on this page with a revised effective date. Your continued participation in the messaging program after a change takes effect constitutes your acceptance of the revised Terms, while still respecting your rights under applicable law. If you do not agree to a change, you may opt out as described in Section 6.
4309 Hacienda Dr, Suite 360
Pleasanton, CA 94588
Email: privacy@serviceglobal.com